Shipping Policy

At Kal IA, we are committed to delivering your orders safely, quickly, and reliably. Please read the following shipping information before placing your order.

Order Processing

• All orders are processed within 1–2 working days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• For Cash on Delivery (COD) orders, we may contact you to confirm your order and delivery details before dispatch.

Delivery Time

• Karachi: 2–4 working days

• Major Cities: 3–6 working days

• Other Cities & Remote Areas: 5–8 working days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, sales campaigns, or other unforeseen circumstances.

Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

Any applicable additional charges for remote areas or special delivery services will be communicated to the customer before dispatch.

Cash on Delivery (COD)

Cash on Delivery is available across Pakistan where supported by our courier partners.

Customers are requested to keep the exact or required payment amount ready at the time of delivery.

Please note that courier companies generally do not allow customers to open a COD parcel before payment.

Order Tracking

Once your order has been dispatched, you will receive your tracking information via SMS, WhatsApp, or email, where applicable.

You can use the tracking number provided to monitor your shipment through the courier service.

Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer refuses to receive the parcel, the courier may make another delivery attempt.

If the parcel is returned to us due to an incorrect address, non-availability, or refusal, additional shipping charges may apply for re-dispatch.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For verification, we may request clear pictures or videos of the parcel and product.

We will review the issue and provide an appropriate solution according to our Return & Exchange Policy.

Shipping Delays

While we do our best to deliver orders within the estimated timeframe, Kal IA is not responsible for delays caused by courier companies, weather conditions, public holidays, strikes, natural events, or other circumstances beyond our control.

Shipping Coverage

We currently deliver orders across Pakistan, subject to courier service availability in the customer's area.

If you have any questions about your order or shipping, please contact our customer support team.

Thank you for choosing Kal IA!